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FAQs

  • FAQ's: Signing via an Email Link
  • When a signatory doesn't receive an email inviting them to sign
  • When a user can't see the task they have been invited to complete
  • What to do when a compliance document is required to be uploaded by an Accountant, but the email address provided is incorrect
  • How to Continue/Resume an In-Progress Application
  • What to do when an error has been made on the application form
  • Updating bank account details
  • Connexian is reporting that a superfund is non-compliant. What does this mean?
  • Why is an investor being asked to provide entity details for a company shareholder?
  • Where to find payment instructions
  • International mobile numbers + 2-factor authentication
  • Performing an ID verification without a valid Australian Driver's Licence or Passport
  • Updating a signatory’s email address